4

Warranty support

  • Technical support is guaranteed for 12 months. Further technical support is optional and is purchased at the user's request.

  • Premium support according to the SLA specified in the support agreement.

  • Consultations on installation and configuration, updating Engio ALM, remote server administration.

  • Update packages to new versions of Engio ALM.

Implementation and training

  • On request, we help you design the right delivery process for your products and share practical experience to accelerate time to release.

  • We use industry best practices proven by our clients, help with their implementation and provide training.

  • For large projects, we attract additional resources from our partners.

  • Audit of the current approach or process, risk analysis, recommendations.

  • Selecting an appropriate development process and basic performance assessment metrics.

  • Identification of the roles of participants in the development process, distribution of roles in the team, development of an interaction scheme.

  • Role-based team training, targeted process automation, and measurable end-to-end efficiency gains.

Completion for the customer

  • For convenient use of software, it must be integrated into the organization’s infrastructure, support and automate the features of processes in teams and the company.

  • The system is refined on the basis of an agreed technical specification, with regular demonstration of the results.

  • Built-in customization tools allow you to customize the platform by the client, our partner, or third-party developers.

  • An extensible information model allows you to manage custom entities, attributes, and relationships.

  • The built-in REST API helps solve integration needs quickly.

  • Script automation mechanisms allow you to implement any event-based algorithms without modifying the software, directly through the user interface.

  • The open SDK lets you extend the platform with custom modules, charts, reports, and architecture-level capabilities.

FAQ

The main users of our products are project managers, system analysts, designers, developers, testers, technical writers, system administrators and support specialists.

Start right away by creating an instance in our cloud. If needed, you can also install the application on your own server. A 30-day trial is available so you can evaluate the full feature set.

Email info@engio.team with your question and contact details. Our consultants will get back to you with answers.

More answers on the support site